Release Notes: Advisor Experience
We are making changes to the way we handle support requests, offering greater data security and a cleaner user experience than ever before. As of March 1, we will no longer be taking support requests via email. All requests that were typically handled through email will need to be sent through Orion Support, where files are automatically encrypted for safety and security.
As an advisor-level user, the homepage dashboard is able to be viewed in the context of the entire firm or filtered by a representative user. Prior to this development, when applying a rep filter, it would be removed when changing applications or the next time a user logged in. We have made it so this filter sticks until removed manually.
We have added benchmark returns to the performance detail grid in the Portfolio View. This will allow the user to compare the performance returns of their chosen grouping level to the benchmarks assigned at the corresponding level.
We have implemented your established asset category, class, etc. sort order settings into the applicable cards in the Portfolio View and homepage dashboard.
We want you to be able to access your most relevant client information as quickly as possible. With the default settings, each user is able to determine what their defaults will be when loading the Portfolio View.
We’ve segmented the menu and added app icons to make the links from the Portfolio View easier to identify and navigate.
When reviewing an entity (Household, Registration, Account) in Portfolio View, you are now able to navigate directly to that entity Portfolio Audit.
Quickly access the rebalance and tactical tools in TOM from the settings menu in Portfolio View.
Like your reports, we have added the ability to split out bond accrual in the Activity Summary tile in the Portfolio View so you can access this information on the fly.
Gone are the days of creating shared rep logins and linking those to user profiles in Manage Users. Now, you can simply assign an additional rep to a Household to provide visibility for that rep into those shared clients in Portfolio Audit, Portfolio View, Client Portal and Reporting.
We wanted to provide additional clarity into the entity you are reviewing in both the Homepage cards and Portfolio View tiles and grids. With a change to either the Registration or Account display name entity option, you’ll be able to review additional options (ex: Custodian, Model, Type) in the name fields in applicable cards and tiles.
**Please note that entity options need to be changed by the SME Platform Support team**
When viewing a Household/Portfolio Group/Registration/Account in Portfolio Audit, you are now able to navigate directly to that entity in the Portfolio View.
You’re in many Orion apps throughout your day. We have added the ability to open your apps into a new tab from the left sidebar in the Homepage/Portfolio View, so you can work as efficiently as possible.
With the rollout of the new Portfolio View, we heard all the feedback on the necessity to have multiple groupings to review a client portfolio. Orion is excited to bring multiple levels of grouping to our grids inside of the Portfolio View.
Advisors have been asking Orion for a better on-screen representation of Income exposure reporting inside of our on-screen reporting. With this release, you will now have access to taxable & non-taxable income reporting, debt instrument income such as coupon distribution and maturity distribution, along with details around yield and income rates.
Reminder: All users will be migrated over to the new homescreen experience by December 21. The new dashboard offers improved speed, a simplified fact finding experience, and increased operational efficiency. For information on how to set up and navigate the dashboard, please see our training resource.
The Orion Support app has been refreshed with a new look and features including better case communication, new levels of access, more intuitive ways to find what you’re looking for, and more.
Homescreen app icons have been refreshed with a clean, streamlined look. Apps can be categorized by color, a scheme that will carry across Orion Connect in 2021. Icons are designed to be more identifiable and explanatory.
The left sidebar inside of Portfolio Audit has been updated to include Portfolio Groups.
Soon, we will be replacing the Household Overview with the new Portfolio View. This change is designed to improve speed, enhance the user experience, simplify fact finding, and increase operational efficiency for your firm. To help make the transition to the new Portfolio View more seamless, Household Overview will be available until December 19, 2020. At that time however, Household Overview will be discontinued and only Portfolio View will be available.
NOTE: Schwab Openview Gateway will continue to be available in Portfolio View. The Prairie View Integration will not transition to Portfolio View. We will work directly with affected users to help them transition.
A new option to quickly find the support documents you need has been added with this release. Now, if you click the question mark icon on your homepage, you are directed to Orion support materials.
Within the Contact Us dropdown, there is now a prompt to have your rep ID information ready. That way you will be able to quickly confirm your ID when you contact Orion.
To improve the accuracy of the data displayed on the new Homescreen, we have updated the logic behind several key cads so that data from demo accounts does not appear. These cards include Revenue, Asset Allocation, AUM Summary, Portfolio Allocation, Transactions, and Model Summary.
To give your firm a clearer view into your business, an “Active Unmanaged Accounts” audit has been added to the Portfolio Audit section of the Quarter End Dashboard.
The Orion Support app will be refreshed soon with a new look and features including better case communication, new levels of access, more intuitive ways to find what you’re looking for, and more.
At Orion, we are committed to the security and safety of all data that flows in and out of our platform. We require API connections to be on TLS 1.2, and in accordance, we wanted to let you know that we will be updating our ciphers with the June 2020 release. We’re asking that each of our partners update connections or code implementing older ciphers immediately.
As a reminder, ciphers can be implemented or buried directly in the code, so platforms connecting with TLS 1.2 may still be affected if they were using the older ciphers. Please reach out to the ITOC team directly with any questions.
You may have previously known it as the Client Portal Tasks App, but we’ve updated the app’s name to the Client Experiences App. In accordance, we’ve updated the icon for the application to reflect that change.
In an ongoing effort to strengthen password security across Orion platforms, we made changes to password length requirements. Passwords now have to be 10 characters or more, which is reflected when resetting your password through the Orion mobile app, as well. If your desired password does not meet the requirements, you will be met with an error message that reads: “Password must be a minimum of 10 characters, must have a number or special character, and cannot contain date-related words, your name, user ID, or email address, nor any variation of the words ‘password’, ‘Orion’ or ‘advisor’.”
In an effort to stay up-to-date with password security recommendations, we made changes to how you verify your identity. When creating a new user from the Connect Login Page, or upon password reset, you will no longer be prompted to create a security question and answer. Plus, when right-clicking a user in Manager Users, the option to “Delete Security Question” will no longer be available.
We’ve spent a lot of time working on our activity engine, which is anything that is calculating transactions or activity summaries on reports. We are seeing load time improvements of triple the speed in report builder and the client portal.
On the same token, we’ve done work on our grouping engine in the report builder tool to pull only the groupings needed, resulting in a 20 percent improvement in speed.
The last speed optimization we focused on centers on dynamic benchmarks. Because of the volume of data involved with dynamic benchmarks, they previously added over a minute to any report generated. These changes cut that time down to less than 20 seconds.
The commitment to optimizing the back end of the reporting engine touches many Orion properties, such as on screen reports, PDF reports, Insight tiles and the client portal.
Another speed improvement focus was daily recon. We made speed optimizations on Fidelity’s file processing in order to hit firm-established recon goals day in and day out. Those updates ensure data is processed and reconciled when you need it every morning. Similarly, we made changes to our product combine process to run much faster so your product reconciliation is now completed in a fraction of the time.
In an ongoing effort to continue optimization within Portfolio Audit, we have made improvements to caching in the app. Data caches every 15 minutes, so it’s there when you need it.
Security is our top priority, and one way we can be more secure is through stronger passwords. Now, when you log in, Orion will know if you are using a password that has been compromised elsewhere on the internet. If that is the case, you will be immediately prompted to create a new password to ensure security.
When creating a new password for Orion Connect, there will now be a gauge to determine if your password is weak or strong, as well as a checklist that indicates when the criteria for the password are satisfied. That way, you can make educated decisions when formulating a new password. When you enter your password, you will now have the option to click on an eye icon in the field that shows you what you’ve typed. You can hide the characters by clicking it again.
In addition, you will have the option to select “Remember my device” for devices that you trust, and the device will be remembered for the next login.
Part of our commitment to you is ensuring our security safeguards help best protect your information. To improve password security, you are no longer able to change your password to one you have previously used. Instead, you must choose a new password altogether.
We are making changes to the way we handle support requests, offering greater data security and a cleaner user experience than ever before. As of March 1, we will no longer be taking support requests via email. All requests that were typically handled through email will need to be sent through Orion Support, where files are automatically encrypted for safety and security. Gone are the days of using the Secure Exchange app to send files; now, they can be conveniently added to the existing case. You can work with our Support team right within the app to handle any request you have.
With the change to the process, the look and feel of support cases have been redesigned to reflect what they really are: conversations. Cases will be shown in a message format, where you can see the latest update from support and talk through any issues you need assistance with. You’ll be sent an email when there is an update. Plus, you are able to upload documents securely to the support app and can directly download transcripts of support chats for safekeeping when you are finished.